- Where is Google's own information about Gmail?
- How can I get a Google Apps account?
- How do I use the webmail interface?
- How can I get my email?
- How can I best secure my account?
- What is Google's "basic HTML" view?
- I need help with my password!
- GSSMO, IMAP and POP3: Which one do I use in my email program?
- Why are emails with attached .zip and other compressed files being blocked?
- Why are certain file types not accepted as email attachments on our domains?
Where is Google's own information about Gmail?
Find virtually all you need to know at the Gmail Help Center. "Getting started with Gmail" covers:
- Switching to Gmail
- Send & receive messages
- Basic settings
- Gmail tips & tricks
Note: Working with your G Suite mail is almost identical to working with a personal Gmail account.
Look for "Email clients, offline, & accessibility" toward the end of the Help Center list for information about using Gmail with several email clients/programs as well as Gmail Offline for Chrome
How can I get a G Suite account?
If you need an account for a SIL field assignment, read our "creating email accounts for field assigned personal" (on the SIL Gateway). If you are a member of or assigned to Wycliffe USA, contact the Wycliffe USA Help Desk for a @wycliffe.org account. Otherwise, you are probably looking for an account from the Global Alliance team and can submit a ticket request by email.
How can I get my email?
Your email can be accessed using most web browsers or though use of supported email clients.
Google's webmail interface and functionality for G Suite and any other Gmail is identical. To access your account online, go to any of the following:
- gmail.com (shorter and easier to remember and thus recommended)
Note that, in each case, your browser will switch to secure mode (https://)
Enter your account email address and your password. If you can't remember your password, see the instructions for resetting your password.
The first time you log in, you'll be asked to take a moment and set up your account.
Using an email client
An email client often offers additional/different features that users prefer, such as easily working offline. Select one of the supported email clients listed to learn how to configure them:
Using a mobile device
Besides the ability to use the webmail interface on a mobile device. you may also configure an email app. While each mobile operating system platform (Android, IoS, etc) normally comes with their default one pre-installed, we strongly recommend using the Gmail app. This free app is available from the online stores and is easy to configure. Simply provide the email account (address) and password and these programs automatically supply any other required settings. See Mobile Setup in the Support section for more details.
How can I best secure my account (2-Step Authentication)?
Google provides all the tools necessary to secure your G Suite account:
- We require you to connect to your account using encryption when using a web browser or when using a supported email client.
- Your password must be at least 10 characters long and contain at least one letter and one number. A more complex password (longer, using special characters, etc) is recommended
- Google sends the SIL Google Admin team alerts after suspicious account activity, such as simultaneous login attempts from across the globe.
- Google suspends accounts and alerts us when they believe the account has been compromised, such as when it begins sending large quantities of spam.
- You may turn on Google's two factor authentication, called 2-Step Verification, for your account. This is highly recommended by us and is required by certain SIL departments.
But it's really up to you, the owner of the account, to use these tools, to use them consistently and to use them wisely.
- Our #1 recommendation is to enable Google's 2-Step Verification.
- You must maintain control of devices (computers, smartphones, tablets) which usually have passwords stored in their email clients.
- You should have strong passwords not only for your email accounts but also for all devices. (Search for "strong password definition" to understand this better.)
- Change your password if you have ANY suspicions. (Remember to set up an alternate contact point to let you reset your password at any time.)
- Use dependable, antivirus/anti-malware software on each device. Ensure it is self-updating and that it is scanning all your activity.
- Do not fall prey to Phishing attacks, give away your login or personal information, open email attachments you did not ask for, visit websites that raise red flags, or act in any other way that compromises your device or email account.
- When sharing Google Drive files/folders, be stingy. Don't let people edit if they only need to view; don't share a folder if someone only needs to work with an individual file; Use the advanced option that prevents others from sharing your file with a third party; etc.
- Respond quickly to any emails from SIL Google Admin if we are asking you to confirm any suspicious activity we have noticed.
Additional information about securing your Google Account.
What is Google's "basic HTML" view?
Google's support page describes this as one of two views or display modes, the other being "standard view." While it states that this basic view is used when you use an unsupported browser, it also fails to mention that it is used when your browser connects using a very slow internet connection.
How do you know if you are using the basic HTML mode? Oh, you'll know!
- First, after entering your login credentials, the lower right corner of the web page will display "Loading basic HTML", disappearing as your Inbox displays.
- After your inbox loads, you will find a section at the bottom that says "Your Organization Mail view: standard | basic HTML"
- And the entire web page appears very, very different from what you would normally see in standard mode.
Because this view/mode is designed for old/unsupported browsers, the ability to perform some advanced actions is missing. If Google's documentation or instruction you have received from others seems to be unavailable, including how to make changes to your settings, ensure you are in standard mode.
Additionally, as your Google Admin team, we have also heard where users have made changes to their email settings that have not "stuck". In one case, someone turned on a feature, saved the changes, but found that nothing changed. Returning to the same screen, the setting was still turned off. Only when they switched to standard view were they able to make the change and have it take effect.
GSSMO, IMAP and POP3: Which one do I use in my email program?
The most important decision you can make and the most common point of confusion is what type of email protocol to use. Traditionally the choices have been POP3 and IMAP. When using Microsoft Outlook for Windows, Google offers a very good third choice: G Suite Sync for Microsoft Outlook (aka GSSMO).
While each has advantages, there are also disadvantages. In short, while POP3 is great and often even necessary for those in the field with terribly slow, expensive and unstable internet connections, the bottom line is that we strongly recommend at least IMAP, and GSSMO if you use Microsoft Outlook for Windows. In other words, avoid POP3 if at all possible.
More details about IMAP and POP are here, including specific settings used for accessing a Google Apps account.
Why are emails with attached .zip and other compressed files being blocked?
Hackers have developed sophisticated ways to deliver and install malicious content on your devices. This malware may delete files, install ransomware, steal personal information via spyware, etc. One of these ways is by sending malware as an compressed file and tricking you to open the file and infect you device.
In an attempt to not only protect your account but also other accounts to which this malware may try to send itself, we have implemented a policy of monitoring and/or blocking compressed files when we can not verify the attachment is "clean". This policy may result in the email you send or is sent to you being denied delivery. It may result in the message being delivered but the compressed attachment (and any other attachments too) being removed.
When an email is denied, we attempt to communicate to the sender (with a copy to the intended recipient) as often as possible that this action was taken, why, and what alternative solutions are available. These are:
- Share files (including compressed files) via Google Drive
- Use other file sharing programs such as Dropbox.
- Send the files that were inside the attachment as separate files
Files extensions used for compressed files include: .zip, .7z, .rz, .tar, .rar, .gz, .arc. A more complete list is found here.
Why are certain file types not accepted as email attachments on our domains?
To prevent against potential viruses, Google doesn't allow you to attach certain types of files to messages, including:
- Dangerous file types that can be executed and trash your devices.
.ADE, .ADP, .BAT, .CHM, .CMD, .COM, .CPL, .EXE, .HTA, .INS, .ISP, .JAR, .JS, .JSE, .LIB, .LNK, .MDE, .MSC, .MSI, .MSP, .MST, .NSH .PIF, .SCR, .SCT, .SHB, .SYS, .VB, .VBE, .VBS, .VXD, .WSC, .WSF, .WSH
- Documents with malicious macros
- Compressed files (archives) whose listed file content is password protected
- Compressed files (archives) whose content includes a password protected archive
Note: If you try to attach a document that is too large, your message won't send. Learn more about attachments and file size limits.